Privacy Policy

1. Introduction

Flume SaaS Factory (“Flume,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and software products, including flume-board, flume-crm, and leadforge-ai.

By using Flume, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send account-related emails (verification, password reset, billing)
• Respond to your comments, questions, and customer support requests
• Monitor usage patterns and diagnose technical issues
• Detect, prevent, and address fraud and security issues
• Send marketing communications (you can opt out at any time)

4. How We Share Your Information

We do not sell your personal data. We may share information in the following circumstances:

• Service providers: We use third-party processors to operate our services, including cloud hosting (Vercel), payment processing (Stripe), and email delivery (Resend). These providers are contractually bound to protect your data.
• Legal requirements: We may disclose your information if required by law, court order, or governmental regulation.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: We may share your information for any purpose with your explicit consent.

5. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will delete your data within 30 days, except where we are legally required to retain it longer (e.g., for tax compliance or litigation holds). Backups are purged within 60 days.

6. Data Security

We implement industry-standard security measures, including encryption in transit (TLS/SSL), encryption at rest for sensitive data, and access controls limiting who can access your data. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

If you become aware of a security breach involving your account, please contact us immediately at tyler.delano@flume.sh.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (“right to be forgotten”)
• Portability: Request your data in a portable format
• Objection: Object to certain processing activities
• Opt-out: Unsubscribe from marketing emails at any time

To exercise any of these rights, contact us at tyler.delano@flume.sh. We will respond within 30 days.

8. GDPR Compliance (EEA Users)

If you are located in the European Economic Area, Flume processes your personal data under a lawful basis as defined by the GDPR (consent, contract, or legitimate interest). You have all rights listed in Section 7, plus the right to lodge a complaint with your local data protection authority.

Our designated representative in the EEA can be reached at tyler.delano@flume.sh.

9. CCPA Compliance (California Residents)

Under the California Consumer Privacy Act (CCPA), California residents have the right to know what personal information we collect, why we collect it, and with whom we share it. We do not sell personal information. You have the right to request deletion of your data and to not be discriminated against for exercising your rights.

10. Children's Privacy

Flume is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will delete it immediately.

11. Third-Party Services

Flume may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Cookies and Tracking

We use the following types of cookies:

• Essential cookies: Required for authentication and session management
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and preferences

You can block or delete cookies through your browser settings. Note that blocking essential cookies may impair your ability to use Flume services.

13. Modifications to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. Your continued use of Flume after any change constitutes acceptance of the updated policy.

14. Contact

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: tyler.delano@flume.sh

Website: flume.sh/contact